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Our C-bot chatbot is an add-on to your communication channels map for clients and employees. You can integrate it with a site or messengers
Our C-bot chatbot is an add-on to your communication channels map for clients and employees. You can integrate it with a site or messengers
C-bot is Convergent's proprietary tech solution with a unique modular structure. C-bot can be quickly customized to your needs and for platforms you use:
Marketing
Additional communication channel can be used for direct communication, promo activations and feedback collection
Sales
Additional sales tool can be integrated with your e-commerce solution. C-bot can recommend products, distribute promo codes and reactivate consumer database.
Support
C-bot is a 24/7 consultant about nearly anything: product choice, order status, any information searchable in your environments. It can also switch requests to human support, by user request or due to unavailability of a pre-programed answer.
Employees
Chatbot helps with employee onboarding and responses to frequently asked questions. Companies use the chatbots to replace emails, to collect feedback, deliver knowledge and test it, to assure electronic administrative paperwork.
C-bot capabilities
Answering questions 24/7
C-bot can answer questions from a preprogrammed conversation tree or decode a question through natural language processing
Direct communications
C-bot delivers the latest news and notifications in personalized way, to your clients or employees
Tests and polls
C-bot turns a questionnaire to a conversation, by sending questions and recording the user's answers. Those are perfect for polls, motivation surveys, feedback on products. It can even entertain your audiences with any digitized content.
Receipts verification and promo codes
C-bot can collect and verify proof of purchase, distribute promo-codes and operate loyalty points (accumulation or redemptions).
Requests management
C-bot collects all types of information from the user and sends it to your mail or directly to CRM software or consumer database
System integrations
C-bot can be integrated with your website, corporate portal, CRM software and other platforms.
Management and analytics
C-bot administration panel lets you to manage conversation scenarios, edit content, create tests, polls and request scenarios, set up a direct communication or analyze chatbot performance
Why C-bot is a smart solution:
1
Support automation
C-bot makes the process easier — it answers the most frequent questions: How much...? What's the difference...? When is the delivery?
2
Additional sales channel
It helps people choose the product and places an order directly in the messenger.
3
Quickly deployable
C-bot is fully operational in 2-4 weeks out of the box. It can also be modified to become your custom solution with additional functions and integrations.
4
Security
C-bot is secure. It filters data entries and performs regular backups. Administrative passwords are hashed. Back-end access is available through tokens only. C-bot operates via HTTPS protocol protected by SSL certificate
5
Integration with your systems
We set up integrations to seamlessly introduce C-bot to your current ecosystem
Why C-bot is a smart solution:
1
Support automation
C-bot makes the process easier — it answers the most frequent questions: How much...? What's the difference...? When is the delivery?
2
Additional sales channel
It helps people choose the product and places an order directly in the messenger.
3
Quickly deployable
C-bot is fully operational in 2-4 weeks out of the box. It can also be modified to become your custom solution with additional functions and integrations.
4
Security
C-bot is secure. It filters data entries and performs regular backups. Administrative passwords are hashed. Back-end access is available through tokens only. C-bot operates via HTTPS protocol protected by SSL certificate
5
Integration with your systems
We set up integrations to seamlessly introduce C-bot to your current ecosystem
CASE: HEARTFUL GRANNY CHATBOT VERA VASIL'EVNA
How we created a virtual grandma connecting with generation Y
Delegate routine to your chat-bot
FAQ
Does your chatbot support NLP?
Yes, C-bot recognizes natural language and requests from users. We mostly use DialogFlow but we can also develop your own NLP if needed
Can you make a chatbot that is not a dull machine?
Yes, we can develop a creative concept for your bot. It'll have a character, a story, a physical appearance and a distinct tone of voice. All in line with your Brand and its values. Check an example of a bot individuality
Can you make a chatbot for employees?
We develop chatbots both for external and internal audiences. Our HR bot - specialized edition of C-bot - saves HR's average 8 hours per week and facilitates internal communications
Can we launch a promo on the basis of a chatbot?
Sure. C-bot can engage and entertain the audience. It can activate your promo mechanics, record promo entries and explain promo terms and conditions. Besides delivering content on demand, C-bot can process and recognize photos, receipts, promo codes and record them in consumer profiles
Do I need to purchase separate chatbots for every social network?
No. Our C-bot has a unique modular structure. Once you purchase the Core of the C-bot, you can add on modules on top, each for a specific type of action or a communication channel. You can purchase all at once or module-by-module whenever you need one.
FAQ
Does your chatbot support NLP?
Yes, C-bot recognizes natural language and requests from users. We mostly use DialogFlow but we can also develop your own NLP if needed
Can you make a chatbot that is not a dull machine?
Yes, we can develop a creative concept for your bot. It'll have a character, a story, a physical appearance and a distinct tone of voice. All in line with your Brand and its values. Check an example of a bot individuality
Can you make a chatbot for employees?
We develop chatbots both for external and internal audiences. Our HR bot - specialized edition of C-bot - saves HR's average 8 hours per week and facilitates internal communications
Can we launch a promo on the basis of a chatbot?
Sure. C-bot can engage and entertain the audience. It can activate your promo mechanics, record promo entries and explain promo terms and conditions. Besides delivering content on demand, C-bot can process and recognize photos, receipts, promo codes and record them in consumer profiles
Do I need to purchase separate chatbots for every social network?
No. Our C-bot has a unique modular structure. Once you purchase the Core of the C-bot, you can add on modules on top, each for a specific type of action or a communication channel. You can purchase all at once or module-by-module whenever you need one.